Select Page

About The Author

Ash The Great

After a varied career in different industries from the hospitality industry to the financial consultancy industry, Ash now spends his days working as a professional writer.

5 Comments

  1. Brandon Lumpkins

    Simple has a beautiful and smart banking app.. but thats about it. Simple has awful customer service and communication with its members. They close accounts without explanation, freeze accounts that deposit checks and hold or take your money without any notice or timeline when you’ll get it back.

    In 2015 I discovered Simple Bank, attracted to its clean interface and non-traditional bank claims.

    Today, one of the most costly decisions I’ve made. I opened up a account, and I loved everything from the card to the ease of use of the product.

    There’s only one big issue with Simple Bank….it isn’t a bank at all. When real bank issues arrive such as check issues, direct deposit, potential fraud.

    They don’t have any solution or concern to help you. Instead, they just close your account with your hard earn money in it and cut off all communications with you.

    You don’t get a warning, notice, courtesy text, call, email… Only after they close or freeze your account you’ll get updated on this and nothing more. Card deactivated, funds held… and no one will speak to you about whats going on. You’re treated like a criminal.

    I’ve had 2 acounts with Simple closed. The first was because I deposited a check from a client that supposedly expired or bounce and the recent account was closed because I had the first account closing. I opened up a new account with them because a rep suggested I should try opening one… and 8 months later they close my account with 3 of my checks in it.. and won’t communicate to me about my money.

    Now I have to wait to get my money… If I ever get it back.. for no reason.

    This companies business and banking practices are sub par.

    This is not acceptable and stay away from this bank.

    Reply
    • Ash The Great

      Thank you for your comments.

      It really honks my horn when companies (especially banks) don’t have good customer service. I was on the phone last week with the UK HRMC about taxes I was supposed to pay to the UK government and the woman spoke clearly, she was professional, and she fixed my problem in ten minutes.

      Yet, when I called HSBC to close my flexi saver, I was met with a customer support man with a very thick accent who simply wouldn’t transfer me to their account-closing department because he wanted me to think about my decision.

      It took me 10 minutes of being on hold, and then minutes of dealing with South Asia’s answer to Cerberus to finally reach the account closing team, at which point all I wanted to do was call them a bunch of arseholes and make disrespectful comments about their mothers. For the record, I was closing my HSBC flexi saver because their savings rate is now 0.01%, and I can literally get a better rate with my grocery store down the street.

      Reply
  2. colin Gilmore

    You say that many people are morally against doing business with a bank such as BBVA. What do you mean by that?

    Reply
  3. fairdinkum

    I try to be evenhanded and fair in all my reviews. But the short answer is that dealing with Simple is like playing Russian Roulette using four loaded chambers out of six. I am not a whiner looking to blame the other guy, a screw-up with unreasonable expectations, or a malcontent looking for something to gripe about. I am perfectly OK with Simple (or any bank) taking reasonable common sense security measures, even when it causes some delay in availability of funds. I really wanted for Simple to work, and have bent over backwards to make this relationship viable. But my most recent experience went beyond the pale.

    If you have a fairly straightforward financial life, have your paycheck direct deposited to Simple, don’t have any other bank accounts, and Simple’s very limited and very rule bound services meet your needs, you may be happy with them.

    And if you drive 20 miles over the speed limit at all times, everywhere you go, you may never get a ticket.

    But in both cases that happy glow you are experiencing is likely to be dashed before the ride is over.

    I don’t have room, and you don’t have time for me to lay out the hot mess I experienced, so let me just give you the bullet points:

    – I followed Simple’s rules to the letter
    – Simple refuses to explain their actions or tell me how to avoid future problems
    – They have created a $1,000 problem for me.
    – The instrument involved was a USPS money order purchased by me at my post office the day it was deposited
    – I did everything by the book according to their rules.
    – Their was nothing remotely sketchy about the transaction
    – Multiple Simple representatives, including supervisors have refused to discuss the facts of the matter with me (really) or explain what, if anything, I did wrong.
    – With no feedback from Simple I have no idea what went wrong, or how to avoid problems in the future.
    – Making deposits to Simple using legitimate “gold standard” financial instruments that they claim to accept, done properly and with care to get it right, is an absolute crap shoot.

    As it happens, I can probably get this straight through the post office or my real bank (Simple is a fake bank in my book) and in this case I can live without the $1.000 for a few days. Will you be in a position to do that when it finally happens to you?

    The answer is NOT Simple.

    Reply

Leave a reply

Your email address will not be published. Required fields are marked *

Popular Posts