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Seven Corners Travel Insurance User Reviews

Seven Corners Travel Insurance User Reviews

One of the things that bothers people about Seven Corners travel insurance user reviews is that they vary so wildly. Some websites have them rated very highly, and some have them rated very poorly.

mixed reviews for seven corners travel insurance

Why such a difference? There are two reasons, and the first is that Seven Corners travel insurance has its own marketing department that posts reviews under other people’s names in order to raise their online reputation, (many companies do this these days). Another reason is because Seven Corners makes it very easy to become an agent, and agents also create positive buzz online to help get them more contracts. Here are a few Seven Corners travel insurance user reviews if you are interested in buying travel insurance from them.


Never Used The Service To Make A Claim


Seven Corners has a mixed review profile for many reasons, and one of them is that Seven Corners has a habit of nagging people to review the service. To be fair, they do not offer discounts or money back for reviews, which is a common way for online companies to manipulate their online reputation, but they do nag people to review their website. This leads to a bunch of people leaving five star reviews while saying they have never used the service to make a claim.

On the other hand, posting a bunch of positive reviews while stating there was no need to make a claim is a very easy way to plump up an online reputation. It is possible that Seven Corners used their marketing department to post a series of positive reviews over the course of several months with the same/similar comment listed on each.


They Advanced Me My Bond Money


We read the reviews that other professional companies issue about Seven Corners as well as reading online Seven Corners travel insurance user reviews, and one thing we noted more than most is how professional reviewers claim that Seven Corners offers legal referrals/ bond assistance. Yet, the company rarely pushes it as a major selling point; in fact, there are only a few occasions where we have noticed them promote this function overtly. For example, when we tested FMCA, one of their plans had legal referrals/ bond assistance explicitly on offer. FMCA is travel insurance for people who enjoy going on vacation in their RV (Recreational vehicle).

Since we understand the online writing industry, we know that most professional reviews are rewrites of what writers found on the first ten results on Google. For this reason, we hunted down genuine Seven Corners travel insurance user reviews for people who used bond assistance services from Seven Corners. As you can imagine, during our tests of Seven Corners, none of our research team were willing to break the law, get caught, and then tests the timeliness of bond assistance, so we had to find genuine Seven Corners customers who had used the bond assistance service.

From our research, it appears that Seven Corners genuinely offer bond assistance, and that people who claim their bond money was advanced to them are telling the truth. Having bail money (bond money) advanced to a person who has found themselves in legal trouble abroad is not a common occurrence. The online marketplace doesn’t offer a lot of travel insurance companies that will happily send you bond money if you are locked up in another country. If you get into legal troubles on your vacation, you may be glad that you bought Seven Corners insurance.


They Took Months To Make The Final Decision


Quite a few Seven Corners travel insurance user reviews mention that the claims process takes a long time, which is why we have tested the company repeatedly over the years for the timeliness of their claims system, and it is fair to say that they offer a mixed bag of results. What comes through on a “more” consistent basis is not the claims process itself, but the amount of time between your final dealing with the company and their decision to approve or deny your claim. Even if you are an expert at submitting insurance claims, and even if you submit perfect paperwork and all the proof required, Seven Corners is going to take an overly long time to issue your final decision.

What strikes us as odd is how there is no suitably definable reason as to why this is. For example, with Allianz Travel Insurance there are certain claims that take less time for claims to be approved/denied than others. Typically, fairly common cases are handled resolved and approved/denied more quickly than overly complicated and/or uncommon cases; we have noticed that quite a few travel insurance companies resolve common-occurrence cases more quickly. Yet, Seven Corners takes varying amounts of time to make a decision, and have not yet been able to correlate the varying decision times with case complexity, premium costs, geographic location or Seven Corners office quality. For some reason, some Seven Corners customers have to wait an overly long time to receive their decision about their claim.


Unresponsive Customer Service


Whenever a company has a bad online or mixed online reputation, customer support and/or customer service has something to do with it. Under normal circumstances, if a company does its job as expected, then people do not leave reviews (not even positive ones). If a company doesn’t do what it is supposed to, then people may leave a negative review, but in many cases they will simply avoid the company in the future. When a company does something very wrong and/or very unexpected, and/or the customer feels personally afflicted by their actions, then they will leave negative online reviews.

There are few things more personal than having a bad experience with customer service when it comes to dealing with a large company. In many cases, bad experiences with customer service are so memorable that people feel they have to go online and complain with negative reviews.

The customer service department for that deals with claims for Seven Corners is very unresponsive in several ways. If you write an email, it is almost as if the admins do not read it. It is almost as if they send a pre-written template response for what the gist of your question or comment is. Similar is true when you call them asking about timelines for your claim. It seems that Seven Corners has a habit of telling you it will take another two weeks whenever you ask about your claim. You then say, “That is what you said last time,” to which they reply that your claim is being processed and it will take another two weeks.


They Didn’t Pay Me After I Proved I Was Unwell


Seven Corners gets a lot of bad press for this sort of thing, and yet the mistake they are making is very basic. They are doing what most other travel insurance companies are doing, but instead of denying claims outright, they let people get their hopes up to avoid initial disagreements, and then people are disappointed when they are not paid. For example, instead of saying, “Ah, our policy explicitly mentions acts of terrorism and that we do not pay out for them,” they will take your claim and tell you it takes several weeks of processing because they do not want the arguments of hassle of you taking exception to the rule. Plus, with just a little advice, they could easily help the customer out, such as by saying, “By all means, provide proof of the event, but also show us proof that your hotel manager wouldn’t allow people in the hotel and that your coach was canceled and you couldn’t get another.” Even advice like that could help a person file a more successful claim rather than letting people get their hopes up for a lost cause.

Let me give you an example featuring a common problem. Long-term conditions may not mean you need medical treatment, but may mean that you cannot travel. When you become ill suddenly and cancel your travel plans, you usually have a period of time after your illness to visit a doctor and get a doctor’s note to prove you were ill. However, when it comes to long-term conditions, not only do you need to inform the travel insurance company in advance that you have the long-term condition, but you also need to seek medical advice and a doctor’s note before you cancel. Plus, the doctor has to forbid you from flying rather than advising you not to fly.

The previous paragraph explains how travel insurance works with short-term illness and long-term conditions. If you have a long-term medical condition, then getting paid for canceling your trip is more tricky. If you fail to do what is mentioned in the previous paragraph (e.g. get a doctor’s note beforehand, etc.), then other travel insurance companies will simply tell you that you have little case and may advise other methods/reasons for claims. However, Seven Corners still asks for doctors notes and proof without giving any indication that the claim that is about to be filed is destined for failure. Seven Corners travel insurance is not doing anything wrong by refusing to pay long-term condition claims as mentioned in the previous paragraph, but Seven Corners are getting a bad reputation because their customer support staff are getting people’s hopes up rather than biting the bullet and telling people right away that their claim is probably going to be denied.


Far Fewer Options Than Other Travel Insurance Companies


People who notice this sort of thing when they give Seven Corners travel insurance user reviews must have a keen eye because it is not immediately apparent. A common Seven Corners gimmick is to send you through a questionnaire so that you may “Tailor” your insurance policy, only to have you land on the same minority of polices they have on offer. They do a similar thing with external providers and even on comparison websites. Seven Corners manages to maintain its low prices by sticking to a small number of travel insurance policies, but they use their marketing skills to make time appear as if they offer as many travel insurance plans/polices as the next travel insurance company.

While mentioning third-party providers and associates, I feel that Seven Corners has a mixed bag of associates. During our years of testing different travel insurance companies, we have tested Seven Corners many times, we have tested many of their associates/partners/providers, some have been great, some have been awful. We have seen a lot of their terrible ones come and go, which is usually due to the company getting a bad name and going out of business or renaming the company. Then again, there have been a few good associates/partners/providers that often provide a better service than Seven Corners. For example, SquareMouth has a customer service department that is far superior to the one that Seven Corners has to the point where it may be worth buying a Seven Corners policy through SquareMouth because they have been known to liaise with Seven Corners to help customers get the answers they desire.


Good For Middle-Priced Vacations


Of the four plans we tested, we found that they are comprehensive enough, limited enough, and broad enough to satisfy people who are taking cheaper or middle-priced vacations. If you are going abroad for a long time, then this is not the insurance company for you. If you are spending a lot of money (tens of thousands) on your vacation, then you will be woefully unprotected with a Seven Corners policy.

People who buy lower-to-middle priced vacations will not be affected by the limits, such as the maximum payout limit of $50,000. Plus, they get a taste of each type of travel insurance without paying higher fees. By this, I mean you get fair and broad coverage without having to pay a fortune in add-ons and extras. Even the medical cover is average. It isn’t something to shout about, but it will not leave you in tens of thousands of dollars in debt if something goes seriously wrong.


Claims Agents Use Poor Service To Stop Me Claiming


The problem is not that there are claims agents who are bad eggs. The problem is that Seven Corners doesn’t do enough to eliminate bad eggs. What happens is that claims agents and claims departments receive bonuses and praise if they pay out as little as possible. Most departments and most staff will deny claims based on contract technicalities, but some less-scrupulous agents will save paying on claims by making you abandon your claim.

For example, agents will pretend that your claim doesn’t exist, and will only work on it if you keep calling. They will work on it to get it to the next stage, and then ignore it until you nag them again. Another trick is to ask you for your paperwork again with what hopes you lost the originals and/or that you will get tired of trying and quit. Another method is to keep passing you around different members of staff and claiming that the person handling your claim is ill, on vacation, or that she/he will “Get back to you” so that she/he can claim to have never received the message when you complain.

Again, it is the fault of the agents and the claims departments who perpetrate such despicable behavior, and it is the fault of Seven Corners for not putting a stop to this sort of behavior when it arises. Unscrupulous agents and departments will not only avoid being punished, but they will also receive praise for keeping their claim payouts so low. It is sad that Seven Corners allow this to happen because they are losing customers, they are getting a poor online reputation, and they are spending far more than they otherwise would on marketing to try to repair their damaged online reputation.


How Can I Trust Seven Corners Travel Insurance User Reviews?


Your best bet is to treat all online reviews (professional and user reviews) as fake, or at least treat them with a high degree of skepticism. Luckily for us, most reputation management companies hire undeveloped-world workers to create free profiles and post positive reviews on websites, which often means the reviews are easy to spot. They often start with the same sentences and/or the same phrases, and they often have silly grammatical mistakes such as the ones you see frequently on Facebook.

There are more obvious signs too, such as people who have signed up and have only ever placed one review. There are also reviews where it is clear that the writer has rewritten a certain review again and again. Some reviews will mention things that regular users would never mention, such as how great the prices are with 2-for-1 discounts running until June, and things of that nature.

You should also remember that some people will lie online because they have had a bad time with the company and they want to make things seem worse than they are. We see this all the time with restaurant reviews. For example, the sexy hot waitress rebuffs a guy’s advances, so he goes online and writes on Yelp that he found a rat in is soup.

Hooters Girls

Look for negative online reviews and look for consistent complaints. The sorts of complaints that keep appearing are probably the real ones. Below is an example from the Amazon page that sells Playstation 4 Pro consoles with Red Dead Redemption 2 games.

amazon reviews negative the same complaint


Conclusion – All These Reasons And More


I am sure there are a whole host of reasons why Seven Corners has such a mixed online reputation. The biggest reason why their online reputation varies so widely is because they are using reputation management companies. These companies post fake user reviews in order to raise the ranking of Seven Corners on certain websites. It is obvious which websites the marketing department has affected because they have fantastic ratings whereas all the others have okay-to-negative average ratings. If Seven Corners were to tighten up its processes, manage its claims process better, and act upon the negative reviews it receives, then it could easily become as trusted as Allianz Travel Insurance. Let us hope that Seven Corners learns its lesson rather soon and starts providing a good experience for all its claims customers rather than providing a good experience for just “Some” of them.


Conclusion – All These Reasons And More


I am sure there are a whole host of reasons why Seven Corners has such a mixed online reputation. The biggest reason why their online reputation varies so widely is because they are using reputation management companies. These companies post fake user reviews in order to raise the ranking of Seven Corners on certain websites. It is obvious which websites the marketing department has affected because they have fantastic ratings whereas all the others have okay-to-negative average ratings. If Seven Corners were to tighten up its processes, manage its claims process better, and act upon the negative reviews it receives, then it could easily become as trusted as Allianz Travel Insurance. Let us hope that Seven Corners learns its lesson rather soon and starts providing a good experience for all its claims customers rather than providing a good experience for just “Some” of them.

About The Author

Ash The Great

After a varied career in different industries from the hospitality industry to the financial consultancy industry, Ash now spends his days working as a professional writer.

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