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Ash The Great

After a varied career in different industries from the hospitality industry to the financial consultancy industry, Ash now spends his days working as a professional writer.

12 Comments

  1. Sanjay

    I have a revolt card and it just got hacked. Awaiting to hear what they can do, but having read the bulletin boards, it’s likely nothing. So I am out of pocket £750 which is what I had in there (it was all taken out a cash machine, Rbc Cannegieter Brnch), which when I looked is in St Marrten & Saba. It happened right after I had placed an order with JCREW on their website using the card (was a US order so wanted to get a favourable rate on USD). So, in order to save pennies, I have lost hundreds of £s!!

    Please be careful when advising such cards and make sure people are aware of the downsides. If I get a refund, I will come back and change my report.

    Reply
    • Simon

      Can you update us with the outcome?

      Reply
  2. Charles Forbes

    I think below says it all from Revolut own FAQ’s ” ”

    What should I do if I find a transaction I don’t recognise?

    Block your Revolut card in the ‘Card’ section of the app straight away.

    “There is no fraud protection for your pre-paid card as stated by ‘The UK Cards Association’, therefore any money used in a fraudulent transaction will not be reimbursed.”

    If you would like to challenge a transaction that has been made an account we can raise a chargeback for you to retrieve the funds. However this does depend on your transaction’s situation and circumstances. By raising a chargeback we would effectively charge the merchant back for the funds

    Also no 24/7 helpdesk is manned

    Reply
  3. Disappointed customer

    I’ve had a nightmarish experience with them and I wouldn’t recommend to anybody. First my debit card from an other bank was copied and some money stolen from it so I had to restrict my card. But it would take forever for my bank to.send me a new card so I decided to order a card at revolut after a friends recommendation. The company claims that they will ship the card to anywhere in the world including countries from the list within three days. It’s a lie, they wont. They lied about why the card will reach me later , they blamed it on holidays but they shipped it after the holidays. Then they claimed that they take absolutely no responsibility for the shippment process which is realized by fedex. They dont take any responsibility fot anything including their lies and false advertising but they want to work with yiur money. Well i worked with fedex a lot in the past and they always give you a date of delivery. So they must have given it to revolut but at the same time I was receiving notifications from them that I will receive the card within three days. Never happened and they started blaming fedex for that. Their customer service is a nightmare , it took me 7 hours to register through an application. Nothing worked. They don’t have a working phone line so you could talk to service support, they come back at you in intervals and you have to drop everything and talk about the same things over and over again. Definitely NOT recommended for travelers who are on the move and would like to plan their travels, it was much easier to discuss the delivery conditions with my original bank in the end.

    Reply
  4. Aloe-girl

    Such a shame to read these posts. I heard about Revolut through a review of ‘Top 10 Money Apps’ in the Money section of The Times so I would normally trust this source.

    I guess it’s only the really bad experiences that get written up. Wonder how many users they’ve got? It is a concern that they are not protected re fraudulent transactions. Nervous now.

    Re how they make their money, it’s also through their premium service (which uses Interbank exchange rates, not sure what they are?) with a monthly fee, their lending service (which is through a regulated company it would seem) and through services that are “coming soon” e.g. insurance.

    Would be interested to see how the service unfolds and for your updated reviews.

    Reply
    • Ash The Great

      We are looking into this one again, but it may be a while before we update it. You are right about how people only really go online to write about their really bad experiences, but we are starting to hear some nasty stories about Revolut that we were not hearing when we first wrote the article. It may be worth avoiding Revolut for a while to see if its online reputation improves.

      Reply
  5. Jonny S

    I have a UK bank account and a Revolut card. It’s worth noting that when I buy a flight with, e.g. EasyJet or Ryanair from the EU to the UK (and therefore charged in Euros) with my Revolut card, the airlines treat the card as a credit card and levy credit card charges. The charges are less than bank charges for using a UK debit card for similar transactions though.

    Reply
    • Ash The Great

      Thank you, one of our team will add it into our next Revolut Review update.

      We try to keep our articles updated, but it takes time because there are over 600 articles and many more on the way, and many of our reviews require signing up and actually trying the products/accounts, which is also time consuming. Still, we will soldier onwards.

      The last time I went abroad (Venice) with a British debit card, I had a little trouble and switched to my HSBC credit card back in the days when it was a MasterCard (which turned out expensive, but okay). I may try the Revolut myself next time I want to spend with one of my British accounts. Though, to be honest, working this job, I get so many credit card offers that I could probably travel the world for pennies by using just the starter offers.

      Reply
  6. Tim

    I tried to put in funds from debit card. No success message, so I did it again and ended up with three transactions: 1 accepted and 2 declined (I guess my bank declined the duplicates). Revolut statement showed money transferred but balance on the app showed zero and message “awaiting transfer”. Customer service non existent: fobbed off with a dumb “bot” and response estimate of 4 hrs during normal business hours. Then the 3rd transaction just disappeared (not marked cancelled) after 40 minutes and the statement says no funds ever transferred. I tried again but now my debit card cannot be used because Revolut thinks I’ve already used it and it’s asking for a reference from the last transaction. If this weren’t handling money it would be comical…. 4 hours later Revolut informed me they don’t support 3D secure and could I try another card? First time I’ve come across that. Most companies support it.

    Reply
  7. Matthew

    I’m not sure where all the negativity comes from?

    I’ve been using Revolut for almost a year now, I’ve put over $15,000 through it and used it in 8 different countries. I have not been scammed, I have not lost money; almost everything has gone swimmingly!

    I’m a Premium Customer so I do have Customer Service 24/7 which is great for when small issues do occur and even though there are delayed resolutions at times (such as the current issues with transfers to the new personal IBANs) everything eventually gets worked out. Given my level of traveling, I use Revolut daily and essentially as my main bank account.

    When I travel, knowing that I alone am responsible for my cards security, I simply block the card or specific features when I’m not using it and then unblock them as needed (which takes a second).

    People need to stop blaming Revolut for issues they could have taken some initiative to prevent and in turn, Revolut needs to seriously improve access to it’s customer service and transparency when issues do arise.

    Reply
    • Ash The Great

      Quite true, thank you for your comment.

      Reply
  8. Bob

    I chose a revolut card through a friend’s recommendation.
    I registered the card in July to go to Italy on holiday. I put over 2thousand pounds onto card before travelling.
    In Italy I used the card around 6 times mostly Arms and couple of shops.
    One night I looked at the app. To find 2 transactions pending.one for £64 and another for £58 both showing withdrawels in India and amount in rupees.the card was blocked and I was unable to use again.
    Tried customer service and was told to wait on validation core to access the account so I could bank transfer the remaining amount back into my own current account.
    They sent me a total of 13 codes all of which expired prior to inputting them.
    Had to wait a further 2 days before trying again.
    This time successful and remaining funds transferred over.
    Now the issue is charge back.not holding out much hope for the hacked transactions.
    Now wondering if my current account can be hacked as they hold my details.
    Poor customer service. Keep asking you to upgrade to premium. But with not be using revolut again.

    Reply

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