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Ash The Great

After a varied career in different industries from the hospitality industry to the financial consultancy industry, Ash now spends his days working as a professional writer.

6 Comments

  1. Sanjay

    I have a revolt card and it just got hacked. Awaiting to hear what they can do, but having read the bulletin boards, it’s likely nothing. So I am out of pocket £750 which is what I had in there (it was all taken out a cash machine, Rbc Cannegieter Brnch), which when I looked is in St Marrten & Saba. It happened right after I had placed an order with JCREW on their website using the card (was a US order so wanted to get a favourable rate on USD). So, in order to save pennies, I have lost hundreds of £s!!

    Please be careful when advising such cards and make sure people are aware of the downsides. If I get a refund, I will come back and change my report.

    Reply
    • Simon

      Can you update us with the outcome?

      Reply
  2. Charles Forbes

    I think below says it all from Revolut own FAQ’s ” ”

    What should I do if I find a transaction I don’t recognise?

    Block your Revolut card in the ‘Card’ section of the app straight away.

    “There is no fraud protection for your pre-paid card as stated by ‘The UK Cards Association’, therefore any money used in a fraudulent transaction will not be reimbursed.”

    If you would like to challenge a transaction that has been made an account we can raise a chargeback for you to retrieve the funds. However this does depend on your transaction’s situation and circumstances. By raising a chargeback we would effectively charge the merchant back for the funds

    Also no 24/7 helpdesk is manned

    Reply
  3. Disappointed customer

    I’ve had a nightmarish experience with them and I wouldn’t recommend to anybody. First my debit card from an other bank was copied and some money stolen from it so I had to restrict my card. But it would take forever for my bank to.send me a new card so I decided to order a card at revolut after a friends recommendation. The company claims that they will ship the card to anywhere in the world including countries from the list within three days. It’s a lie, they wont. They lied about why the card will reach me later , they blamed it on holidays but they shipped it after the holidays. Then they claimed that they take absolutely no responsibility for the shippment process which is realized by fedex. They dont take any responsibility fot anything including their lies and false advertising but they want to work with yiur money. Well i worked with fedex a lot in the past and they always give you a date of delivery. So they must have given it to revolut but at the same time I was receiving notifications from them that I will receive the card within three days. Never happened and they started blaming fedex for that. Their customer service is a nightmare , it took me 7 hours to register through an application. Nothing worked. They don’t have a working phone line so you could talk to service support, they come back at you in intervals and you have to drop everything and talk about the same things over and over again. Definitely NOT recommended for travelers who are on the move and would like to plan their travels, it was much easier to discuss the delivery conditions with my original bank in the end.

    Reply
  4. Aloe-girl

    Such a shame to read these posts. I heard about Revolut through a review of ‘Top 10 Money Apps’ in the Money section of The Times so I would normally trust this source.

    I guess it’s only the really bad experiences that get written up. Wonder how many users they’ve got? It is a concern that they are not protected re fraudulent transactions. Nervous now.

    Re how they make their money, it’s also through their premium service (which uses Interbank exchange rates, not sure what they are?) with a monthly fee, their lending service (which is through a regulated company it would seem) and through services that are “coming soon” e.g. insurance.

    Would be interested to see how the service unfolds and for your updated reviews.

    Reply
    • Ash The Great

      We are looking into this one again, but it may be a while before we update it. You are right about how people only really go online to write about their really bad experiences, but we are starting to hear some nasty stories about Revolut that we were not hearing when we first wrote the article. It may be worth avoiding Revolut for a while to see if its online reputation improves.

      Reply

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